Frequently asked questions

Data is used to manage your account, trips, expenses and subscription. Technical providers process what is needed to deliver the service. The privacy policy explains purposes, legal bases and your rights.

Individual plans use PayPal and the methods available in its checkout. Enterprise payment is agreed directly with Receyo.

You can enter company billing details, including name, address and VAT or tax identification number. Individuals must provide their tax code. Contact Receyo for help with tax documents.

You can cancel renewal on the Subscription page. Your paid plan remains available until the end of the paid period; your history remains available to view and download. Cancelling renewal is not a refund.

Yes. An upgrade takes effect after any prorated adjustment is paid; a downgrade starts at the following renewal. The confirmation shows the amount and effective date.

Eligible individual PayPal subscriptions can schedule a one-calendar-month pause from the next renewal, at least 24 hours beforehand. Cancel the pause before it begins or resume early by paying the remaining period shown at confirmation.

Each plan has a monthly case allowance shown in pricing. A trip with several participants uses one case per reimbursement. Enterprise has shared contractual allowances. Allowances follow calendar months.

AI features requiring credits stop when credit enforcement is enabled. You can still work manually and view your history. Included credits renew with your plan period; extra credits have a separate balance.

Uploaded photos are kept as expense attachments that you can reopen or download. Receipt analysis sends the necessary data to the AI provider. Avoid including information unrelated to the claim.

Account and privacy includes export and the Oblivion procedure. Check the displayed outcome: a simulation does not delete data. You can request erasure through the privacy contact. Some accounting data must be retained under applicable obligations; you can withdraw a public testimonial separately.

Receyo uses access controls, password protection and encryption of sensitive profile fields. These measures reduce risks but do not make a service immune to incidents. The privacy policy describes providers and safeguards; attachments are not all end-to-end encrypted.

Essential service communications are separate from marketing. Using an account does not automatically authorize promotional campaigns. Publishing a testimonial needs separate consent that you can withdraw.

We do not sell personal data to advertisers or data brokers. Providers process certain data to deliver the service, and disclosure may be required by law. See the privacy policy for details.

Italian, English, German, Spanish and French. Testimonials match the language they were written in, not the author’s nationality.

Enterprise has a direct contract and payment, team seats and shared monthly case and AI allowances. Invited members do not need individual subscriptions. Use an email not already registered to keep personal and organization accounts separate.

For eligible independent professionals, Friends shows a personal code, the invitee’s discount and credit earned after their first valid payment. Your account shows the applicable rates and conditions. Organization accounts are excluded.

After submitting a claim, you can leave feedback once. The 20% reward refund on the next eligible subscription payment after PayPal collection for individual accounts does not depend on stars or publication. Your abbreviated name and text are published only with consent; statistics need an additional choice. You can withdraw consent in Account and privacy without losing the reward.