Frequently asked questions

Absolutely. Receyo includes an extended 15-day free trial so you can test all the features in real use, directly while you are travelling for work!

We use it to manage your account, trips, expenses and subscription. We share only the data needed by our service providers. You’ll find the details in our privacy policy.

You can use PayPal and the payment methods offered at checkout. For Enterprise, we agree payment arrangements directly with you.

Yes. In Billing, enter your company name, address and VAT or tax identification number. If you’re buying as an individual, enter your tax code.

Yes. Turn off renewal on the Subscription page. You can keep using your plan until the period you’ve paid for ends. Cancelling doesn’t automatically request a refund.

Yes. To upgrade, you pay any difference for the time left in your current period. A downgrade starts at your next renewal. You’ll see the amount and start date before confirming.

Eligible individual monthly PayPal subscriptions can pause for one calendar month from the next renewal. Request it at least 24 hours beforehand. You can cancel the pause before it starts or resume early by paying the amount shown. Annual subscriptions can’t be paused.

It depends on your plan: check the monthly allowance on the Plans page. If several people join a trip, each reimbursement counts as one claim. Allowances reset each calendar month and don’t roll over. Enterprise uses the agreed allowances.

You can still enter data and fill in documents by hand. AI features need available credits. Every plan, including Enterprise, has a monthly AI allowance; any extra credits have a separate balance.

Yes. They stay attached to the expense, ready to view or download. To analyze them, Receyo sends the data needed to read the receipt to its AI provider.

Go to Account and privacy to export your data and use Oblivion. You can also contact us to request deletion. Some accounting records must be kept by law.

We protect passwords, restrict access and encrypt sensitive profile fields. No service can promise zero risk; our privacy policy explains the safeguards. Not all attachments are end-to-end encrypted.

Creating an account doesn’t mean consenting to marketing. Emails needed to run the service are separate from promotional messages.

No. We don’t sell personal data to advertisers or data brokers. We share it with providers needed to run Receyo and when required by law, as explained in our privacy policy.

Italian, English, German, Spanish and French. User reviews stay in the language they were written in.

Yes: Enterprise. We agree the contract, team seats and shared claim and AI credit allowances with you. Members can use organization resources without a personal subscription; if they also work independently, they can keep or start an individual plan on the same Receyo account. An invitation can also be accepted by an existing account.

Your Friends page shows your code and the benefits for both of you. You earn your reward after your friend’s first valid payment. The program is for eligible independent professionals; organization accounts aren’t included.

After submitting a claim, you can leave feedback once. Individual accounts receive a 20% refund on their next eligible subscription payment, after PayPal collects it. The reward doesn’t depend on your rating or whether the feedback is published.

For Light, Pro and Max paid through PayPal with an invoice, go to Subscription → Payment history. The process covers the current period: within 14 days of the first payment or 48 hours of renewals, resumptions and upgrade payments. You can request a review outside these windows too; your rights remain protected. Enterprise follows its contract.

Yes, but the amount may be lower. We use the higher percentage of claims or included AI credits used, rather than adding them, then deduct refunds already paid or processing. You’ll see the calculation before confirming. Refunding an upgrade restores your previous plan until expiry and cancels renewal.

Gifted subscriptions and credits have no paid amount to refund. Using them doesn’t reduce the refund for your purchased allowance. Extra credits have a separate balance; upgrade calculations cover only the price difference and added allowances. Unclear records need a review.

You can view and download them for 90 days after access ends. Trips, claims, expenses and documents are then permanently deleted. We’ll warn you first. Renew before deletion to keep them. Your account and accounting documents remain available; approved pauses don’t count towards those 90 days.

You make one payment for the time remaining until 31 December, priced according to the days left. It renews automatically on 1 January. Claim and AI credit allowances still reset each month; unused allowances don’t roll over.

Yes. Choose the billing period on the change-plan page. It takes effect when your current paid period ends; you’ll see the date before confirming.

Yes. The referral discount applies to your first payment after the annual discount. Referral and feedback rewards are based on eligible amounts actually paid. Discount percentages aren’t added together, and refunds can’t exceed what you paid.

No, we need your consent. If you agree, we publish your text and abbreviated name; sharing statistics needs a separate choice. You can withdraw consent in Account and privacy without losing your reward.

Yes. Choose “Download all my data” in Account and privacy. With fewer than 10 trips, you can download it directly. For 10 or more, we prepare an archive in the background and email you when it’s ready. The link lasts 48 hours.